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Tacton
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Tacton
Posts: 1
Registered: ‎07-08-2012

Accidental Payment

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‎07-08-2012 02:30 AM

Hey, I just went to restart my Spotify Premium subscription with a NUS card, but was under the impression I could enter the NUS code, but obviously when clicking payment it charged me the whole £10, can I cancel this payment or change it to £5 with providing my NUS details?

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MattSuda
Senior Producer
MattSuda
Posts: 608
Registered: ‎14-02-2012

Re: Accidental Payment

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‎07-08-2012 04:01 AM

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly. :smileyhappy:


Spotify user since September 2011   Verified BadgeMy Verified Spotify Page    Twitter: @MattJSuda    Website: mattsuda.com

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