Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I believe my account has been hacked. I started getting the message "music has been paused...". Checked out my account info and it's all wrong (email, number). Tried to change my account info and password. Password does not work. Can't use the forgot password feature as it would send it to the wrong email address. Help!
Hi, and welcome to the community!
I suggest you submit this online contact form; and someone at Spotify should be able to get it sorted for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony 🙂
Still nothing. Cancelled my subscription. No point on paying for a service that won't let me use it and no way to fix it.
Did you get any reply? If you have a case number, I'll chase it up for you.
no reply. frustrating.
here is my case number-
would love to get this resolved and renew subscription of course. Wondering how many others had a similar experience? Would be nice for Spotify to create a protocol to take care of issues like this more promptly.
Thank you.
Thanks. I've escalated this to the staff for you. Normally the contact form works pretty well with most issues resolved within 24 hours so hopefully we'll have you fixed soon 🙂
Thanks Joe.
Hi Astroplaid,
Your case has definitely reached us. It's currently with the right folks--they'll get back to you as soon as they can.
Thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…