Account stolen, facebook connected, I can't change email or password

[storo]

Hi,

It seems that my account has been stolen months ago, they changed email and password information. I can only access throught facebook connect.

I want my account back, but I've tried to contact with spotify several times.... but no response recived.

[Jordi]

Hi there,

Have you replied to the automated e-mail? Just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[user-removed]

Hi,

I have searched for your case, but I can only find cases from 2013.  Do you have a case number?

[storo]

No I can't reply to any email because they have changed the email account to kjhgfdsedfgv@gmail.com

Yes this happened in 2013, I can PM you with my real email (verified from facebook).

[storo]

Hi, any update? Please I want my full account management back

[Jordi · Accepted solution]

Hi there,

I would suggest getting in touch with spotify using the online (password) contact form.

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[storo]

Hey, thank you.

I'll try 🙂