Help - Accounts and Subscriptions

[andrewcraigwint]

Sam - any chance you can help me with my problem??

I am desperate for help here. I know its because some kind of duplicate account was created, but i couldnt get the logging out and logging back in to help.

I am a paying customer, and this has now happened 3 times.

My name email on my account is awintner@mac.com.  I connect through Facebook.

Can the moderater here help me now....PLEASE PLEASE PLEASE.

[Sam]

Andrewcraigwint - I've just sent you an email. Keep an eye on your inbox.

[andrewcraigwint]

Got the email, it worked and you are a dream.....thank you SO much Sam!!

[heicky]

Hey I also lost my playlists and makes me feel depressed :(

[Richard]

Hey heicky, welcome to the Community.

It looks like you have a duplicate account. See my instructions here to help get things sorted out.

In short, you'll just need to sign in just with your username "heicky" and then connect this account to Facebook.

[heicky]

Hey. Sorry for bothering you, but i couldn't log in with my normal account anymore just with the facebook account. no playlists still. I'm bit confused now. what i should try next?

[Richard]

I'll send you an email on this so we can get it sorted.

[martinmyrdal]

All my playlists are gone to =( hope you can help. 

[Richard]

Hey martin, welcome to the Community.

I've tried restoring your lost playlists, please try logging out and in again and seeing if they're back. If not, try a clean reinstall.

[martinmyrdal]

I tried both, but the playlist's are still gone. 

Thanks anyway.