Being charged for two accounts

[Christopheloc]

  I SENT A HELP FORM THREE DAYS ago and I am getting REALLY ANNOYED as I have still not had an answer from someone at Spotify.

I have been charged for two accounts, I am not sure what the second one is but I want it deleted and a refund. 

If I don't get  a reply  with help soon I will terminate this account and stop using Spotify all together. 

(I have also checked my junk folder of my email- Nothing.)

[Carina]

Hey there,

Have you received an automate email after you sent a message over the contact form? If so, do you have a case number? Or was the mail telling you going back to the community for finding help? Please answer the automated mail (even if it's from "no-reply") and someone will get back to you as soon as possible. I think the staff is not working on weekends so this is why you have to wait a little, I guess

[Christopheloc]

Yeah it does have a case number, and thank you I have just done that.

[Christopheloc]

Should I post the case number on here for the staff?

[Carina]

Yes please, so someone can look into it.

[MichaelW]

Yes, post it here and I'll make sure someone from the staff will take a look.

Please keep in mind that it's weekend so I can't promise you that you get help within 24 hours.

[Christopheloc]

Spotify Case # 01931840

[MichaelW]

I've noticed @Greg and @Grace about this issue.

They work during the week (so not in the weekend), so you'll have an answer in the upcoming week.

[user-removed]

Escalated!

[MichaelW]

Hmmm, you don't look like Greg or Grace @hpguru haha 😉

[Carina]

But at least he's a G .. Guru! 🙂 thank you.

[user-removed]

All superusers, like me, have a option to escalate threads with one click button!

In other words Spotify employees are notified about this issue.

[Carina]

Good to know! First, I pinged some superusers (like you) but edited it after @MichaelW said he messaged an admin.

[kbrooksc]

So tht's where my ghost notification came from 🙂 haha!

[Carina]

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@kbrooksc wrote:

So tht's where my ghost notification came from 🙂 haha!

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Ah yes, I thought it will be removed from the notifications of all people I've mentioned.. Sorry about that 🙂

[Christopheloc]

Thanks for your help guys! Hoping I'll here something soon

[Christopheloc]

*hear

[Greg]

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@Christopheloc wrote:
Thanks for your help guys! Hoping I'll here something soon

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Sorry for the delay!

You'll get an email very soon 🙂 

[Grace]

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@MichaelW wrote:

Yes, post it here and I'll make sure someone from the staff will take a look.

Please keep in mind that it's weekend so I can't promise you that you get help within 24 hours.

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Just want to jump in here and clarify a little.

We always have teams working at the weekend and we also have a couple of moderators on Twitter and on the Community, too.

A member of the team will get back to your email as fast as possible, whether it's during the week or at the weekend 🙂

[MichaelW]

Okay, I'll keep that in my mind. Thanks Grace 🙂