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Being charged without having a credit card on file

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Being charged without having a credit card on file

My bank statement says I have a $9.99 charge on my account from Spotify. Yet my account on Spotify says I do not have a credit card on file. I would like some one to explain to me how this can be.

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Marked as solution

Hi there welcome to the community 🙂

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.


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2 Replies
Marked as solution

Hi there welcome to the community 🙂

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Thank you very much, I will try there.

 

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