CANNOT unlink my sons facebook account from my spotify premium account

[tjt1961]

Despite following all the suggestions on all of the previous threads I cannot unlink my sons facebook acount from my spotify premuim account.

He now has his own free spotify account so does not use mine anymore.

• I have disconnected from facebook using the app.
• I waited 24 hours as suggested and the app shows me not connected to facebook but I still see his details linked to my account in the app top right.
• I have tried connecting my facebook account and I see the Spotify app but I STILL see my sons details top right in the app.
• I have now disconnected again.

This is really annoying - can spotify support please clear this up for me? I do not need my account linked to facebook at all as I principally use spotify via Sonos.

[Peter__ · Accepted solution]

Spotify support don't always monitor these forums, they have their own dedicated support channels. Quickest way to get issues resolved normally is to get in touch via Twitter: @SpotifyCares.

You can also get in touch with the customer services team directly using the online contact form and they will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[tjt1961]

Thanks Peter. I did contact spotify support. They initially told me to go throught the steps I had already performed which was not very helpful (and I told them so) and they then elevated the case and someone disconnected the facebook account for me. I reckon it still took four or five days for it to clear completely from my account. Thanks for the advice.

[Peter__]

@tjt1961 - Glad you got it sorted! Sorry it took so long!