Can't' change password

[f-torres]

Hi,

I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."

What do I do?

[magiskeschie]

Hi.

I have the same problem. can you guys fix it?

Regards

Thomas.

[Peter__]

Hey Thomas 🙂 

What issue are you having exactly? 

Peter

[magiskeschie]

Hi 🙂

Well its says that the email is allready inn use, Peter.

Thomas.

[Peter__ · Accepted solution]

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@magiskeschie wrote:
Hi 🙂

Well its says that the email is allready inn use, Peter.

Thomas.

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Sounds like a duplicate account issue, its an easy fix but unfortunately can't be done here on the community. 

If you drop support an email using this form they will be able to get that sorted out for you. If you get an automated email reply, just reply directly to it and someone will get back to you asap. 

Peter

[agmalin]

Dear sirs,

I have the same problem. Can't change password because it says that my mail is already used by another account.

Can you please help?

Thank you.

[Peter__]

@agmalin - Just get in touch with support as above and they will be able to get that sorted out for you. 

Peter

[Peter__]

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@Peter wrote:

Sounds like a duplicate account issue, its an easy fix but unfortunately can't be done here on the community. 

If you drop support an email using this form they will be able to get that sorted out for you. If you get an automated email reply, just reply directly to it and someone will get back to you asap. 

Peter

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^ Just get in touch as above.

[teippe]

I have the same problem - please help. Thank you!

[teippe]

I don't use Facebook for Spotify, but still have the problem. Please help.

[Peter__]

@teippe - Is it the "email address already in use" error you are getting?

[teippe]

Yep!

[Peter__]

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get this sorted out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[pagheen]

I have the same problem

[Peter__]

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@pagheen wrote:

I have the same problem

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Get in touch as outlined above @pagheen and someone from Spotify support will be able to get that sorted out for you. 

[Proppinupthebar]

I originally joined and used my facebook login. I now need to add a device and have my username, but the set device password email never arrives when requested.

The email address is correct, no spam is getting stuck, it is just not getting sent. Help!

[Proppinupthebar]

The 'device' (a raspberry pi) finally worked when i used my facebook email and password.

Sorted!

[javaid86]

Im having the same problem. Wont let me change my password because my email address is already in use.

Thanks

[Peter__]

@javaid86 - If you could get in touch with customer services as I outlined near the top of this page they should be able to get that sorted out for you. 

[tetsuo76]

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@Peter wrote:

@javaid86 - If you could get in touch with customer services as I outlined near the top of this page they should be able to get that sorted out for you. 

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I am having the same problem while trying to change my password (email address already exists). How can I contact customer services? I can't find it anywhere.

[Peter__ · Accepted solution]

Here: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.