Help - Accounts and Subscriptions

[Richard]

Hey Baptiste, welcome to the Community.

You don't have a duplicate account and everything looks ok to me - what kinda of problem are you having specifically?

[Oobermann]

I have the same problem.

Went to log in as usual and all my playlists had gone (it was like I was a new user)

Logged in via my Spotify user name (and all my playlists came back)

But if I log in via Facebook like i used to (it comes up that I am on a 48hr trial)

So not sure what is going on? I am a premium member "Glenn2810" and it used to work fine but what is going on?!

[Richard]

Hey Oobermann, welcome to the Community.

Please see the instructions here to get things back to normal - http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

[Oobermann]

I have done that, managed to get my playlists back.

But it still wont let me merge my Facebook with it. 

I have logged into Spotify using Facebook and now it seems I am on a 48hr trial?

But I could log in using the same Facebook details before hand and it had been linked with my Glenn2810 account no problem?!

[Richard]

When you sign into the glenn2810 account in the desktop client and try to connect to Facebook in your Preferences what happens?

[Oobermann]

Comes up with an error saying its not possible to connect to this facebook account 

[Richard]

That's strange - I also couldn't disconnect it on my end. So I've just deleted the duplicate account now to keep things simple.

[billyrush]

I'm having the same issue as well.  Tried following the instructions to delete the second account, but can't see the second account.

[SkarrKrow]

Same problem. They were merged before and I don't know what happened to cause a schism. I even rest the password and even that seems to have gone into a duplicate account. I'm still in the trial subscription on the spotify credentials and the facebook one doesn't have it. This happened either yesterday or the day before.

[jmiles540]

Same problem here.