Cancel Spotify Premium

[toinerep]

Hello.

I cancelled my Spotify premium account friday (before my last day of the 30 trial days).

I want to keep the free account.

But spotify just debited €9.99 from my account.

I want those €9.99 back, how can I do ?

Thank you.

[Jason]

Hey @toinerep 

Sorry to hear that but no fear, I'm sure I can help out and point you in the correct direction!

If you can reach to our accounts teams over at this link, one of the team will get things sorted for you. Reply back to the automated reply that you'll receive and let us know the 8 digit case # here. We'll then make sure the team get on top iof things for you. 🙂

Hope that points you along the yellow brick road 🙂

Shout if there's anything else at all!

[toinerep]

Thank you for your advices.

I have my case now.

It is #: 01981489.

Hope it will work.

Thank you.

Antoine

[Jason]

Thanks @toinerep 

Thanks for getting that over to me so hastely, I'll get the teams to take a look for you now 🙂

Let me know if there's anything else at all.

Have a good evening!