Canceled subscription still charged me $9.99 USD. No response from support.

[D14BL0]

On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logged in again, and for some reason my account is acting as if it was never canceled in the first place.

I need my account properly canceled, and the $9.99 reversed, as I do not intend to continue using Spotify.

It is now 3/11/12, and I have still not received any response from Spotify Support. My case number is 301203. I will only allow until 3/14/12 before I dispute the charge with PayPal, as more than a week is plenty of time for somebody to respond to my support query. 

[MattSuda]

@nakisaurus 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[user-removed]

help me to cancel my acaunt on spotyfy.

[MattSuda]

@user-removed 

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you still need help contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[cynvoyles]

This just happened to me and I would like to request a refund but Spotify has made it impossible for me to re-enter my account that I CANCELED in January 2015 and was charged a subscription fee 2/9/2015. I have deleted my facebook account but went into my Spotify account BEFORE doing so to cancel any further payments to Spotify. I even thought I removed my credit card information. My username was: 1245405052. There was no way for me to contact Spotify without re-activating my facebook account, which is absolutely ridiculous from a customer service standpoint. I had to CREATE a new log in with a completely different email address so that I could post to this forum for a refund since there is no way for me to contact anyone directly. My husband has contacted support@spotify.com email address w/ no response. We plan to dispute the charge also if we don't get a response.

[MattSuda]

@cynvoyles 

Sorry for the trouble!

I suggest you use this contact form to contact support for a faster reply. Make sure to include all of the account details. In the Facebook login field, put the email address of your Facebook account. 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[FalskNavn]

Got the same problem today. I redeemed the free premium trial, canceled directly after via my spotify account just half a minute after. A few days ago, i could not comlete any payments on my credit card. Then today i find out they've chraged me for another month anyway. This is annoying as hell, and it **bleep**s my private life up, as i could not use my card because they forced a payment to go through days before it even should NOT have happened. It's all done on prupose, and it's mindblowing that spotify haven't got penalies already. They should be completely closed down by now, and i hope the control manager of spotify gets to pay his life earnings as penalty. I've always loved spotify and the concept behind. This little hooker-action is making me turn everything around to me having spotify in the higher part of my hatelist, then it's said

[MattSuda]

@FalskNavn 

Sorry for the trouble!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[FalskNavn]

Tried that, but no answer. I want an email so i can get proof to my bank what i've sent and what i get as answer

[MattSuda]

@FalskNavn 

If you have a case number from support, please post it here. (8 digit number)

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

[Pricilla]

Hey @FalskNavn,

Our support team has already replied to your email. Please check your inbox/spam.  

If you have any questions, they'll be able to help.

We'll be here if you need us again.

Have a good day!

[michaelphan]

Cancelled my membership after trial long time ago, and I still ended up being charged on my account. 

[Dollparts10709]

The only thing left to do is deactivate your current account get a new one... it's mission impossible to get them to stop changing. I deactivated mine and my problem was solved. 

[MattSuda]

@michaelphan 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Phurley1815]

Same frustrating problem as other users, I cancelled my premium subscription only to see a $9.99 charge the very next month.

I followed the support link as described, I respectfully would like my account cancelled and a credit back for the February auto bill,

the reply email from Spotify noreply@salesforce.com indicates my case reference #02569500. 

[Jordi]

Hi @Phurley1815,

Have you replied to the automated e-mail? If not, reply to that e-mail and and employee will get back to you as soon as possible.

They mostly respond within 24-48 hours.

[ElliottFisher]

this has happened to me as well! i cancelled my subscription on the 11 before it was set to charge me on the 12th (even recived the email and everything) yet i was still charged the next day! Please refund me and return my status back to Spotify Free.

And as soon as possible, i dont have any money at the moment and currently it is sitting in the negatives and i do not want to be charged twice! I am deeply upset by this, i have been a long time advocate of spotify but, these kinds of slip ups make me think twice!

[MattSuda]

@ElliottFisher 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[JMKaspryk]

Hey, you're not alone. My trial was supposed to end 3/19 and I canceled it a few days before hand. I even filled out the little, " Why are you leaving?" thing. However, I see I was charged on my credit card and when I look at my spotify account it shows me as still subscribed. That's some real BS.

[MattSuda]

@JMKaspryk 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Samuel23]

Same thing happened to me. Have they contacted you yet ?