Changed payment method, but it charged the old account

[jadesparrow]

Hi there -

Last month I changed my payment method since it's automatically renewed, and I didn't want that particular card charged anymore. However, even though the new payment method is reflected under "Subscription", my old card was charged this month. Does it take a certain amount of time to update, then?

Thanks!

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!