Charged twice and no reply from Spotify

[ellenogara]

Hi.

I've mailed Spotify three times about this problem. First on September 26 and then on October 3 and again today but Spotify has not replied. Since July I have been charged for two Spotify accounts. I need that to stop and I need to be refunded.

I did get an automated reply and the case number is

Spotify Case # 01856837

It is very poor service and the fact that Spotify does not have a phone number on their website is also poor. Until I had to deal with the support I was very happy about the product but now I am thinking about cancelling my account.

[Peter__]

I will ask someone to pick that case up for you. Hang in there.

[Greg]

Hey!

Apologies for the delay.

You'll get an email about this very soon 🙂 

[francesca84]

I also have the same problem - charged twice every month and need to be refunded. I have contacted twice via the online form and also on this forum. 

I too am considering cancelling it as I dont want to contibue paying double what i should be. My case number is 

# 01894377. Please advise as to when this will be resolved and I be refunded

[Peter__]

I have asked someone to check out that case for you.

[gstraub]

Hi,

I also have the same problem being charged twice. Did you get a response?

I've contacted Spotify twice in the last nine days but had no response.

Spotify Case # 01939970    20/10/2014

Spotify Case # 01951397    23/10/2014

[Greg · Accepted solution]

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@gstraub wrote:

Hi,

I also have the same problem being charged twice. Did you get a response?

I've contacted Spotify twice in the last nine days but had no response.

Spotify Case # 01939970    20/10/2014

Spotify Case # 01951397    23/10/2014

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Apologies for the delayed response to your emails.

The right team is going through your case now, so keep an eye on your inbox!

[diaho]

Same thing here. Case #: 01967785 (initiated on 10/27/2014)

[Peter__]

@diaho - Just be sure to reply directly to the automated email that contains the case number too as that will bump your case in the queue too. 😉

[Linneaaugner]

I have also been charged twice. I also emailed Spotify but never got an answer.
Can you please help me?