Spotify Community

mikeryan94 · 2014-09-16

Hi there,

Ive been charged twice a month for 3 months.

After contacting spotify support, they first told me i had 2 accounts one playlist,

When i asked them to refund me what i was owed & cancel my suscription they stopped replying to me,

Then via twitter they told me i only had one account but offered no help to why i was being charged twice and how they can stop this.

Unfortunetly im yet to encounter one person at spotify who is actually actively trying to help & keep a customer.

This has dragged out for long so i would like to get this sorted.

Please let me know.

Thanks

Josh · 2014-09-16

Hello @mikeryan94, welcome to the community!

Do you have a case number for the support request?

Hope this helped 🙂

Don't forget to add your Kudos and mark as a solution if it helped you!

mikeryan94 · 2014-09-16

HI,

yes please see below, Thanks

#01808443

Peter__ · 2014-09-16

I'm escalating that for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

mikeryan94 · 2014-09-16

thanks

user-removed · 2014-09-16

Hi,

I have replied to your case with the solution.

Charged twice for 3 month & no help