Help - Accounts and Subscriptions

[spiritdave]

Let me start by saying I LOVED Spotify and recommended to everyone.

I pay happily.

Or ... did.  Now, I get stop starts, drop outs and disconnects from the service... and now playlists play one or perhaps two or three songs in a row and then just stop.  Not a disconnect... because playing from the following track will work fine.

Seriously, I'll give it one week.  If it's not sorted in one week from me posting this, I have to cancel.  I love the service, but it's broken as hell and has been for sooooo long now. 

Thanks and I hope someone can explain to me why these problems exist and how to fix them.

Running Mac OS Lion 10.7.3, Late 2011 24.ghz i7, 8gb Ram, 100mb Internet connection with Virgin Media, connected via network cable.  It's not the internet connection.  I can stream youtube videos and surf the internet fine while these Spotify issues arise.  And it's not a ports issue that's changed here because I've changed literally nothing.  Unless Spotify have changed their system.

[carlesj]

Good morning to all. 

Like you I paid 9,99€ for Spotify, I'm plased to paid it.

I have the same troubles. I've tested my ADSL speed, it's normal (10Mb), I run Spotify in two diferent places, at home and at my office, In both places I have the same problem.

I wonder Spotify, tell us that is a problem on way to solution.

regards from Barcelona.

Carles,

[MontpelierSE15]

Same with me. I've been using Premium since the start with very few issues. It is cutting out for no apparent reason after 1 or 2 tracks. It's driving me bonkers. HELP someone pleaseeee!!

[Kara88]

I have the same problem, after months of hassle-free use, Spotify keeps freezing after playing only 1 or 2 songs regardless of whether they are in play queue or from a playlist. It is definitely a Spotify issue rather than a problem with my laptop or wi-fi. It may have originated since the last update, and seems to get worse each time I use it ...so frustrating. I don't want to cancel my subscription!

[FuturaDLX]

I was looking at cancelling my We7 subscription and coming back.

I've noticed Spotify keeps stopping though(especially after adverts). It was always pretty solid before.

Has this been going on long?

[spiritdave]

Long enough. I've had issues for a few weeks now. There's three Premium accounts in the house and they all suffer the same issues

[FuturaDLX · Accepted solution]

Cheers, spiritdave I'll keep my money then.:smileyhappy:

So, it's We7 that locks up my PC and pauses for 30 seconds between every song... or 'Stopify'.

Is there a service out there that works?

[spiritdave]

No idea. Spot... OH WTF!!!! It JUST STOPPED AS I WAS WRITING THIS!!!!

GAAAH!!! lol.

I DO hope Spi... oh, it's just skipped half way through, to the next track ... on it's own. Hmm.

Dear oh dear. I'm hoping they can fix the issues. They have enough money invested. I know that for a freaking fact!

[azbom]

Hello spotify fans,

I have since one month, the same problems, everything is just running o.k.

But several times a day i can not play my music by drop outs ore disconnects , please spotify help me/us who have all the same problem i am also a premium member.

[BarneyBoo]

I'm having the exact same problems. My Spotify experience had been near-faultless for months, although since last week I have tracks abruptly stopping and never restarting, randomly not advancing to the next song, choppy playback, what would normally fall under "buffering" but doesn't quite apply. Starting to get a little annoying!