Deleted facebook account, can't log onto Spotify anymore, still charged

[Zaziffic]

Hi,

I have a charged account that I created on Spotify using Facebook a while ago. I recently (6 months ago) deleted my Facebook account.

Now I can't log onto Spotify anymore because I have a Facebook login but Spotify still charges me.

I sent Spotify 5 contact messages with a new account I created aside to get to the form: no answer for 6 months. Still charging though...

Is there a way I can make Spotify stop charging me on an account I can't use anymore ? Or am I doomed to pay forever ?

Thanks for the quick answer AND solution.

[Peter__]

Can you let us know the case number from the last time you got in touch? Its in the subject line of the automated email reply normally.

[Zaziffic]

Thank you for taking time to look into my case. 

Here is the whole history of the messages I sent to the support :

Spotify Case #00897504 => 02/09/2013

Spotify Case #00785301 => 03/07/2013

Spotify Case #00732449 => 03/06/2013

Spotify Case #00680602 => 04/05/2013

Spotify Case # 00626197 => 05/04/2013

Spotify Case # 00605749 => 25/03/2013

The latest is therefore case #00897504. They all are written in French (my mother tongue).

Send me a private message if you want a translation.

To sum up, I sent 6 messages in 8 months and I got 0 "real" answers but "We will crack asap on your request bla bla bla". Busy support people you have there...

And of course, I'd like to be refunded ! I believe it is only fair...

Cheers

[Peter__]

I've asked someone to check this out for you. 

[Adam]

Hey @Zaziffic - I've made sure case #00897504 is with our French speakers. I've also added a comment to check this thread out. They'll be able to get things sorted out.

[Zaziffic]

Hi @Adam,

That's a big improvement if they do!

I sit tight in th meantime.

Cheers

[92alfredST]

I have a Spotify linked to a Facebook account I deleted beginning of 2017. The Spotify is charged every month and I cannot figure out how to cancel it. It’s extreamly frustrating to pay for something I can’t use and I can’t figure out how to contact Spotify about this issue.