Help - Accounts and Subscriptions

Showing results for 
Search instead for 
Do you mean 
Reply
Gig Goer
Zaziffic
Posts: 3
Registered: ‎25-03-2013

Deleted facebook account, can't log onto Spotify anymore, still charged

Hi,

 

I have a charged account that I created on Spotify using Facebook a while ago. I recently (6 months ago) deleted my Facebook account.

Now I can't log onto Spotify anymore because I have a Facebook login but Spotify still charges me.

I sent Spotify 5 contact messages with a new account I created aside to get to the form: no answer for 6 months. Still charging though...

 

Is there a way I can make Spotify stop charging me on an account I can't use anymore ? Or am I doomed to pay forever ?

 

Thanks for the quick answer AND solution.

Peter
Posts: 45,217
Kudos: 12,379
Solutions: 3,394
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Deleted facebook account, can't log onto Spotify anymore, still charged

Can you let us know the case number from the last time you got in touch? Its in the subject line of the automated email reply normally.

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Gig Goer
Zaziffic
Posts: 3
Registered: ‎25-03-2013

Re: Deleted facebook account, can't log onto Spotify anymore, still charged

Thank you for taking time to look into my case. 

 

Here is the whole history of the messages I sent to the support :

Spotify Case #00897504 => 02/09/2013

Spotify Case #00785301 => 03/07/2013

Spotify Case #00732449 => 03/06/2013

Spotify Case #00680602 => 04/05/2013

Spotify Case # 00626197 => 05/04/2013

Spotify Case # 00605749 => 25/03/2013

 

The latest is therefore case #00897504. They all are written in French (my mother tongue).

Send me a private message if you want a translation.

 

To sum up, I sent 6 messages in 8 months and I got 0 "real" answers but "We will crack asap on your request bla bla bla". Busy support people you have there...

 

And of course, I'd like to be refunded ! I believe it is only fair...

 

Cheers

Peter
Posts: 45,217
Kudos: 12,379
Solutions: 3,394
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Deleted facebook account, can't log onto Spotify anymore, still charged

I've asked someone to check this out for you. 

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Moderator
Adam
Posts: 2,250
Registered: ‎07-12-2012

Re: Deleted facebook account, can't log onto Spotify anymore, still charged

Hey @Zaziffic - I've made sure case #00897504 is with our French speakers. I've also added a comment to check this thread out. They'll be able to get things sorted out.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Gig Goer
Zaziffic
Posts: 3
Registered: ‎25-03-2013

Re: Deleted facebook account, can't log onto Spotify anymore, still charged

Hi @Adam,

That's a big improvement if they do!

I sit tight in th meantime.

 

Cheers

 

Announcements


Want to be a Rock Star?
Read about our Rock Star Program.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.