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Hi,
I recently deleted my facebook account and totally forgot that my spotify premium account is bound to it. Now I can't login any longer with said old account, which makes sense. How do I cancel or transfer my subscription over to the new account? I already wrote to the spotify support, but only a automated message came back. I responded to that no-reply message as suggested somewhere in this forum, but nobody contacted me yet...
What am I supposed to do?
Solved! Go to Solution.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I am having the same issue as the OP. I have deleted my Facebook account and can't log in to cancel my subscription that I am still being billed for. My Case #: 01979177
Would be nice to have my playlists transfered to my new account at calebelks @ gmail. com
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hello!
I thought I'd ask for help through this thread since this seems to be the only one that has even something to do with the problems I'm having with Spotify.
My problem seems to be that I have two Spotify subscriptions or "accounts" through the same Facebook and email account. However I only seem to be able to login to the "wrong" account which does not have my Premium purchase. I have tried changing my Facebook and my Spotify passwords and I have even tried logging in with the account/ order number which in some cases has worked for others but not for me. I have also sent several messages to Spotify and answered to the no-reply's that I have gotten and I still remain without an answer to this problem. I keep getting charged for Premium even though I have no way of accessing it.
Could someone please answer me and fix this problem?
My case number is # 02168571.
Hello: @Welterpstra
I have escalated you case# hopefully someone will get back to soon.
Hi there @LucianTenebrae!
Just as I started whining about no response, I just got an answer and the problem is fixed now! Thanks anyways 🙂
Hey @Welterpstra,
You should get an email from our support team very soon, keep an eye on your inbox.
Hi!
Sadly this is my first post and it´s with this problem...
The fb profile has been canceled and didn´t remember about spotify until it´s late..
I had playlist and premium account and want to continue them in a non FB user, just normal user (email).
My case is #02405640
Hope this helps..
Thank you very much in advance and sorry for my english.
¡Hola @unpocodeinfo!
No te preocupes, te vamos a ayudar. He asignado tu caso a uno de nuestros agentes, así que recibirás soporte en español a lo largo del día de hoy.
Para cualquier otra pregunta, no dudes en escribirnos. ¡Saludos! 🙂
Teresa.
Hello Spotify Team,
I have the same problem, can't login to my account.
My Facebook link has been canceled and when I try to "log in with Facebook" Spotify linked with a new different account. Therefore I can't reset my password on Facebook... I would like to firstly reset my password and then migrate the premium account and playlists WITHOUT Facebook my new account!
Spotify Case # 02444357
Type of user: Premium
Username: 11122812918
Thanks in advance,
Can
I have forwarded your post and case number to the support team at Spotify. Hopefully someone will be in contact soon.
Thanks for your patience.
Hi! I am having the same problem!!! How can I get this fixed as well? I deleted my old facebook account, and now I can no longer log in to Spotify. I would like ownership of my playlists back. Also, I don't want spotify connected to my facebook at all — I want to have an email and password login only. Please help! Thank you!
I suggest you contact support so they can help you transfer all your stuff to a non-Facebook Spotify account that uses a username and password to login:
For the Facebook login box, make sure to include the email address that was linked to the account you deleted
https://www.spotify.com/about-us/contact/contact-spotify-anonymous/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
HI Adam,
I also deleted my facebook account and forgot about the spotify account, now I pay the monthly fee of the premium account and I really want to cancel the subscribtion. the referenece number I got in an email is # 02631087 or
ref:_00DD0pxIW._500D0sSdhP:ref. I hope you can help me.
Thank you,
Lena
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