Help - Accounts and Subscriptions

[Nav]

Hey all!

Right, Ive tried twice now to delete my account by contacting customer support by email.

The first message I sent off was responded to by an automated email basically saying come here. After reading some posts a mod mentioned that it was just a case of contacting spotify again via the contact form.

Well, I did that, and get the same message back... in French.

Now, is the automated "you'll find a suggestion on the community forums" a standard thing or was it supposed to be the answer to my request?

Any assistance would be awesome.

Thanks.

[Meredith · Accepted solution]

Hi Nav, 

Since your account isn't linked to Facebook, you can just follow the steps below to delete your account. Please note your 'eliteevans' username won't be available for use again though.  

1. Login to your Spotify account profile page on our website - https://www.spotify.com/account/profile
2. Under "Personal information", edit your email address to add ".del" to the end of the address
3. Example: anne@example.com would become anne@example.com.del
4. Click "Save profile"

That's it. Your account and your username will expire within 48 hours. 

Edit: The steps for account deletion have been updated. Please check out this thread for details:

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Deleting-your-account/td-p/173950

[Nav]

Thats awesome, thank you very much for your help! :D

[Nav]

Hi,

Just wondering what the status is on my account deletion, cause everything is still active and it has been more than 48 hours.

This is now a fourth request for a deletion of my account, I have followed your steps, if I have missed something please let me know.

Thanks.

[Sam]

Nav - I've just had a look for you, it should now be sorted.

[0nc3 · Accepted solution]

Hey Sam,

I have the same problem as NAv. I added "del" to my email adress but still my account is not being deleted.

Can you please help me?

Thanks

[Meredith]

Hi 0nc3- I can confirm that your account has also been sorted, cheers!

[taxman]

I have also added .del to my account, and it is still active.  How can this be sorted out?

[Meredith]

Hi taxman- I confirm your "bryan.rastello" account has been removed.

 

[Ysaya · Accepted solution]

I also want to delete my spotify account, but because it's connected to my facebook account, i can't change my e-mail adress.. what to do now?