Deleting an account

[user-removed]

I've tried three times to delete an account via the contact form,  the case n# are

# 01530189  (12 days ago)

# 01540293  (7 days ago)

# 01556653 (today)

How long does it take until the account is definitely deleted?

[Joe · Accepted solution]

Hi. If you reply to the most recent autoresponse, you should hear back within 48 hours from one of the team. If you have a subscription, you should cancel it as outlined here.

[user-removed]

Ok, just replied the message. Hope they close it soon.

Thanks!

[Grace · Accepted solution]

There's a reply coming your way as we speak 🙂

[tomhill007]

Hi there,

Friday I requested to delete my current Spotify account as I wanted to create a new one; I received a response asking to confirm it was me, asking for my DOB. Since providing this information I am yet to hear anything and now concerned that it was not Spotify that contacted me.

Please can you advise as I'd like to create a new profile.

Kind regards

[Joe]

Did you use the contact form? If so, your case is in the queue and someone will reply to you shortly.

[tomhill007]

Thanks for the reply jwylot,

I did use the contact form, I'm just surprised at the amount of time it is taking; all I want to do is start a new account.

[Joe]

You can create a new account now but you'll need to use a different email address for the moment. If you do that, email them the new account details so they know.

[kstag07]

Can you please cancel my account?

[Joe]

@kstag07 Just follw the instructions here to cancel your subscription.

[user-removed]

Hi! I am trying to cancel my free Spotify account.

I sent the contact form and replied to the automated email, but by now on I've had no success 😞
I would be extremely grateful if anyone of the support team could check my case.

Reference is #01564639.

[Joe]

Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Once you reply you'll hear back shortly

[user-removed]

Hello,

I've cancelled my free account through KPN but I still have a premium account running through Spotify and I don't know how I can cancell it. I've sent a number of e-mails through the contact form but don't get any reaction. Would you please cancell my premium account because Spotify has got 10 euro again while I don't make any use of it. Please help me.

Sincerely Jenniffer

[user-removed]

Hi Jenniffer! How did you cancel your free account through KPN? I'm waiting since I sent my application form and replied the automated message a month ago, and by now I don't know anything from technical support

[Peter__]

If you have a subscription running via Spotify, you should be able to cancel it following the steps here:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

[user-removed]

I don't know why anyone from the support team has contacted me to cancel my account yet, since I replied the automated email more than two months ago.

Could you please check it?

[Peter__]

@user-removed - Asking someone for you now.