Ended my subscription after December, have been getting charged $9.99 every month since then.

[tmolinger]

Not exactly sure what is going on but I have apparently been paying for Unlimited for 9 months now.  My credit card says I need to work with the vendor prior to creating a dispute that they will look into.  How do I go about getting a refund?

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!