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Music Fan
sarahkw
Posts: 1
Registered: ‎28-03-2012

Forgot password, not getting reset email.

Hey Spotify,

 

Here's the situation: 

 

I have been a happy Spotify Premium customer for many months now. My computer's harddrive was replaced resulting in needing to reinstall Spotify. For the past week I have had Spotify working perfectly on my iPhone and signed in to my Premium account. Once I reinstalled Spotify onto my computer I could not remember my account password. I requested the password but have not recieved the email to reset it for many days. (It is not in a junk folder, I just haven't gotten it) Desperate to get it working, I signed in through Facebook. I think by doing this I have mistakenly opened a new account seperate from my old Spotify account. It does not have any of my playlists from my phone or any of my saved music on it. I thought if I signed up for Premium again on my computer account the info would be transfered from my iPhone. I think I stupidly signed up for two seperate Premium accounts and am now stuck paying for it on the account I cannot access because I lost the password and Spotify isn't responding to me. 

 

Why have I not receieved the email to reset my password? How do I access my account that isn't through FB? Can I cancel one of the accounts and get my money back for the Premium I have just mistakenly signed up for? (or could I put it towards a month in the future on the right account?)

 

Customer service has not responded to me so I hope to get answers from this. I wish Spotify has a customer service phone number.

 

PLEASE HELP! 

 

Thank you,

 

Sarah

Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: Forgot password, not getting reset email.

[ Edited ]

Hey Sarahkw - I've just had a look at your account and it seems there was a minor typo in your "sarahkw" email address.

 

That would be why you never received that password message. Not to worry though, we can sort out these two accounts and the extra Premium subscription. 

 

Just keep an eye on your inbox for a note from me. 

 

 

Music Fan
srvkw
Posts: 1
Registered: ‎28-03-2012

Re: Forgot password, not getting reset email.

Thanks! I am now writing to you from my correct account. Just waiting for the refund and I'm set.

 

Thanks for your help! 

 

Sarah

Music Lover
onurb1
Posts: 2
Registered: ‎30-07-2012

Re: Forgot password, not getting reset email.

No help but I've got the same issue!

Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: Forgot password, not getting reset email.

[ Edited ]

Hi onurb1 - As your Spotify account is linked to your Facebook account, you'll need to use your Facebook email and password to login. This is why you didn't recieve a reset email from us. 


If you need to reset your Facebook/ Spotify password you'll need to go through http://www.facebook.com/help/identify.php?ctx=recover

Music Fan
Swamii007
Posts: 1
Registered: ‎25-11-2012

Re: Forgot password, not getting reset email.

I have had Spotify for quite some time now and I love it!!!! I was logging in by Spotify log in. I forgot my pass and tried to recover via e-mail @ my e-mail address. The link never came nor is it in the Spam folder. I waited and decided to begin logging in with FB user/pass. I changed my Spotify user name also. I read the post that you replied to "Forgot password, not getting reset email" Now that I am logging in via Facebook do I have 2 accounts? I want to set new user and pass so that I won't have to go through FB to login. Short of uninstall/reinstall, how can I do this? Anybody? Thanks, J.Christopher
Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: Forgot password, not getting reset email.

Hi Swamii007 - Sounds like you've definitely made two accounts here. First of all, it's not possible to change your account username. What most likely happened is you opened a whole new account via Facebook. 

 

Try entering your original username into this link: https://www.spotify.com/password-reset/

 

If you're still having trouble do you mind letting me know your original username?

 

Concert VIP
Bibii
Posts: 6
Registered: ‎26-12-2012

Re: Forgot password, not getting reset email.

[ Edited ]

Hi @Meredith,

 

Three days ago, I left home for the united kingdom. When i arrived here, I couldn't go on my main spotify account with my Facebook log in name [snip-mod edit-email] (On forums called L3ibii). So I thought of making a new spotify account to check out if there was something wrong with my main account. I was sliding through options of spotify on my mobile phone and suddenly I misclicked on "link with Facebook", I was like F damm that wasn't the meaning! After that I couldn't unlink my new spotify account with the log in name "[snip-mod edit-email]" (an old hotmail of mine) which I also suddenly noticed afterwards that this new mail isn't [snip-mod edit-email], but [snip-mod edit-email]. So after tons of trying, I noticed how much I screwed It up... I couldn't get on my own email because it is .de and not .com, so in short I entered an invalid email... When I logged in on my Facebook and after chose for log in spotify with Facebook, all my playlists etc were gone. And as name in spotify it said ilnna.. Oh god. So I linked a new account with an existing Facebook social account (in spotify I see for example my FB friends). in the meantime when i was trying to fix this issue by myself, which was with no success, i somehow made a new facebook account with - this time the correct email - "[snip-mod edit-email]", this account automaticly connected to spotify and got me a new spotify account. is it for you guys possible to remove this "[snip-mod edit-email]" called "milma idk" on spotify? I would like to have some kind of system recovery as you can do on your computer.

 

So now i'll sum it up:

1. Could you guys remove this unused account "[snip-mod edit-email]" From spotify?

2. When i connect to spotify from my original facebook account, i get referred to my new account called "ilnna" with all my playlists removed. When i look my main spotify account up in spotify, i can see it there with my original playlists! but i cant get on it!? So i would like, if it is possible, to have this new email called [snip-mod edit-email] (an invalid email - not possible to log in on it from hotmail.com) which is linked to my facebook account removed and of that to have [snip-mod edit-email] as mainmail for spotify. So i want access to my original account! This is so frustrating to see how I fkn messed it up and to see how dependent you are of the Spotify crew; i see that whatever happens to you from spotify, its not possible to fix it on your own. I hope this is possible for you guys to sort this all out. I will be waiting for a reply from up you guys. Thanks in advance and a happy new year already.

 

(ps: at account settings changing email from [snip-mod edit-email] to [snip-mod edit-email] says that this email is already in use... And, when I entered spotify with an invalid email, why didn't spotify ask, when I misclicked on "link this spotify account with Facebook" if that email is legit or not... Everyone is a human and making mistakes is normal. I am used to automatically type .com and forgot this email was .de, so that is my own stupid mistake back there, I agree)

Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: Forgot password, not getting reset email.

Hi SIRdisappoited - We can certainly help here. 

 

However, in order to delete accounts, change email addreses, etc we need to confirm a few security details first. Of course this is best done via email and not on the public forums. 

 

If you send your message using the contact form we can sort this all out. 

Music Fan
milyfuzz123
Posts: 1
Registered: ‎24-02-2013

Re: Forgot password, not able to get reset email.

i am currently using Facebook to log in to my account but i wish to recover my original spotify password as i no longer have access to the email account i was using when i set up spotify i have no way of resetting my password.

If you could get back to me with a solution that would help a lot thank you :)

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