Give me my premium back. I overpaid you and get a free account?? WTH??

[Hadubrandt]

At May this year some of us had problems with our premium accounts, we had payed but get only free access. This problem goes about two month. So, the solution was, I got three month free premium. That was great and fine, but ...
I left the payment from my bankaccount at this time. So I payed the free time (!!!) and this free time ends the last days and now I'm not longer a premium user but still a free user.
Sorry Spotify, but this is crap, absolutly crap.

If you are not able payments assigned to a user account and thus set the status correctly, your software is either worth nothing or you must go back to school.

If the problem can not be solved until the 08/20/14 Wednesdays, I will have been the longest time a Spotify user and advise against each of Spotify.

I also urge then my overpaid premium contributions incl. Interest back.

[Peter__]

Does your account show as Premium on this page?
https://www.spotify.com/account/overview/

[Hadubrandt]

enough as answer?

[Peter__]

If you have definitely been billed for this month, you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. The username of the account you have upgraded is shown in the email receipt/confirmation. You need to log in using that username unless it is a number in which case you need to log in using your Facebook details. 

If you can't find your account or you have subscribed on the incorrect account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Hadubrandt]

Thanks for your answer.
No, it's not possible for me, because I loged in from the first day with my Facebook Account and i have only one.
So, what next?

[Joe]

As Peter said, get in touch direct using the contact form and be sure to reply to the automated response.

[nicpitts]

I'm fed up Spotify! I use your service in my spin class and tonight was a dissature! Look at my account I pay for premium and just about every month it bounces back to FREE. WTH? I need it fixed or I'm done, going back to iTunes or Pandora I need a reliable service.