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Gig Goer
tamisalex
Posts: 3
Registered: ‎27-02-2012

How do I cancel a free trial?

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

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Sam
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Registered: ‎19-01-2012
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Re: How do I cancel a free trial?

Hey!

You can unsubscribe from here (just remember to log in with your Facebook details): https://www.spotify.com/account/subscription/

Then just follow these instructions:

1. Under the heading "Manage your subscription", click "View your options"
2. At the bottom of the following page, click "Click here to continue to the cancellation page"
3. On the following page, select one of the listed reasons for leaving
4. Then, click the button "Cancel Subscription"
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MEW
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MEW
Posts: 5
Registered: ‎28-02-2012

Re: How do I cancel a free trial?

Hi Sam...I've been trying to find this as well but I do not see a link that says "manage your subscription" on the page you linked. I did a search for the word "manage" and it's not on that page?
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Sam
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Re: How do I cancel a free trial?

[ Edited ]

Ah! Apologies! It's been updated. I just tried logging in and cancelling myself (not a complete cancellation, of course). Instead of a 'Manage my Subscription', there is a 'Cancel my Subscription'. Just click on 'View my options' below and then 'Continue to the cancellation page' down the bottom.

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MEW
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MEW
Posts: 5
Registered: ‎28-02-2012

Re: How do I cancel a free trial?

Ok...I'm feeling like I'm being a pain or stupid...but I don't see that link anywhere on that page either.

I've searched the page for the word "Cancel" and "Subscription" to be certain I'm not missing it.

Is there perhaps a different link for free vs paid memberships? Or no option to cancel free memberships?
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Sam
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Re: How do I cancel a free trial?

The options are different for paying subscribers and free users. If you have the free account, you won't ever get charged. So don't worry, you're not on a trial. All that music is free.

 

You threw me with the 'free trial' thing, as we currently have a free Premium trial running. If you'd like to delete your account, you can do so by contacting Customer Support. Just go to 'About Us' (above) > 'Contact Form'. Obviously, we'd be very sorry to see you go. Were you having any problems at all?

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MEW
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MEW
Posts: 5
Registered: ‎28-02-2012

Re: How do I cancel a free trial?

I understand but I wanted my information removed from the service...isn't there a way to do this?

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Sam
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Re: How do I cancel a free trial?

Yes, there is. Just get in touch with Customer Support, like I mentioned before. They'll sort it out for you.

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MEW
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MEW
Posts: 5
Registered: ‎28-02-2012

Re: How do I cancel a free trial?

Gosh I'm sorry...I didn't read the last post thoroughly! Thank you!
Gig Goer
tamisalex
Posts: 3
Registered: ‎27-02-2012

Re: How do I cancel a free trial?

I clicked your link but I dont see any of the options you gave me, here is a screenshot http://imgur.com/bBLDW. Thanks for the help

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