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I'm Being Charged but I don't have a Subscription!

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I'm Being Charged but I don't have a Subscription!

I just noticed a charge in bank transactions from Spotify, so I thought I must have accidentally subscribed.  But when I logged into Spotify to cancel my subscription, it says I don't have one! It also shows that there is no payment information linked to my Spotify account.  So how in the world are they accessing my bank account and charging me!???

 

Please help!

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Hello

 

Sorry to hear about this!

 

You might have accidentally created another account. This is a common problem. Or, someone might be using your credit card. Whatever the problem is, support can help you find out what is going on.

 

You will need to talk to support about this here:

 

http://www.spotify.com/about-us/contact/contact-spotify-support/

 

(yes, the following dropdowns might now fully fit into your situation, but it will take your case to the right place)

 

from the first dropdown select "paying for Spotify"

 

from the second dropdown select "I cancelled my account but was still charged"

 

in the text box explain your situation

 

The support team will then reply back as soon as possible.

 

If you get an auto reply in your email, all you need to do is reply back to it (usually doesn't happen, but sometimes the system does this to prevent spam emails to support)

MattSudaSpotify Star
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19 Replies
Marked as solution

Hello

 

Sorry to hear about this!

 

You might have accidentally created another account. This is a common problem. Or, someone might be using your credit card. Whatever the problem is, support can help you find out what is going on.

 

You will need to talk to support about this here:

 

http://www.spotify.com/about-us/contact/contact-spotify-support/

 

(yes, the following dropdowns might now fully fit into your situation, but it will take your case to the right place)

 

from the first dropdown select "paying for Spotify"

 

from the second dropdown select "I cancelled my account but was still charged"

 

in the text box explain your situation

 

The support team will then reply back as soon as possible.

 

If you get an auto reply in your email, all you need to do is reply back to it (usually doesn't happen, but sometimes the system does this to prevent spam emails to support)

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you very much. I am following your advice. 

The same thing has happened to me!   Were you able to get it resolved?

same thing also here! Spotify has really really bad administration! nuff said!

@dnovianty - If you have been billed but your account is on free, you haven't logged into the account you have subscribed on.

Get in touch using the details Matt posted above and the support team will be able to lend a hand.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

i have just found out that for over a year i have been charged 9.99 for the premium service, but looking into my account i dont have the premium service my account is the free service,  

  the charges are being made direct to my phone bill every month.

i would like spotify to cancell this payment and refund me the money taken off my phone bill every month as i have never upgraded to premium nor does it say anywhere on my accont that i have a premium account. i have emailed the support team and my case number is 04101135.

and me!!! I never signed up! good thing i look at my credit card statement each month! 

@jmdavide

 

Login to the website to check the status of your subscription here:
 

 

and also check your receipts here:
 
 
Does it show you as Free or Premium?
osorniosSpotify Star
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Im having the same problem - noticed 3 consecutive charges for Spotify on my bank statement. I have tried using the link provided above but it requires me to log in - only I don't have a Spotify account so can't log in. Do I have to create a log in just to have this resolved?

Hey @Skellycog,

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

 

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I just found a $14.99 charge to my bank account by Spotify that I did NOT allow. I hadn't even known about Spotify until just now. I didn't have an account, but was forced into creating one just to try an get customer support. I am very upset about this and do NOT want this bogus charge or any more in the future, I want to speak to a customer service rep.

Hey @NotHappy1975,

 

Did you get an email receipt for the subscription purchase?
 

If you didn't get a receipt, it probably means you paid a different account from the one you created.

 
You should fill out the contact form, and someone from Spotify will be happy to help you with a refund.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

The issue is that somebody else (whom I don't know) has opened an account and associated/used my bank account numbers for spotify services. It is identidy theft. I never had an account with Spotify until just last night, as I created an account JUST so I could get some customer service help with this. I am still waiting for a response from the spotify accounts team, SpotifyCares has already found the fraudulent account, and has sent info to the accounts team, so hopefully I will hear something soon (it has been 12 + hours without a response).

I am having this same exact issue. Please please please tell me how you resolved it.

c*******@aol.com

Hey @Cathy224631

 

Be sure to check this support article here.

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Same thing happened to me! I cannot get anyone from Spotify to contact me. Do you know how I can get this resolved?? I sent 2 "Contact Forms" and when Spotify emailed me back, all it says is to go to Spotify Community or Spotify Cares on twitter. PLEASE HELP!

Hey @user-removed

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I’m being charged $15 per month but it says I have a free subscription. What does that mean?? I don’t have Spotify Premium or Unlimited either so I don’t know what’s going on here. 

Hey @MusicGirl2

 

Do you get email receipts from subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged, it probably means you're paying a different account from the one you use. Checking your receipts is a way to confirm that.

 
Hope it helps. 🙂
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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