I ordered 'Unlimited' and got 'Premium'

[totti263]

Just a minute ago I ordered the 'unlimited' plan. I had to login with my facebook account to authorize. After that I got a message "You are now using premium" or something. 

My account details show that I use premium for 9,99€. That is not what I signed up for. Something went wrong.

Is it somehow possible to change my plan? Help!!

[Jordi]

Hi there welcome to the community 🙂

That's not right, you should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[Carina]

As far as I know, Unlimited was cancelled and is no longer available.

[Jordi]

@Carina Yes, but in some countries you are still able have an unlimited subscription