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I requested for my premium account to be deleted but still charged

I requested for my premium account to be deleted but still charged

Hey, I have requested for my account to be deleted since LAST WEEK. I just received an email unightfully saying that "my account will go back to free on December 22 since I used my services after the new cycle". My new cycle started the 24th of November and I requested on the 22nd to have my account deleted. I didn't get any response til today, ono y to find out that I'm still going to be charged for something I haven't used. This is unfair and I'd appreciate to have my account deleted and most importantly receive my money back. This is terrible unfair customer service that I'm receiving... Thank You.
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2 Replies

Hi and welcome to the community!

 

When you contacted with Spotify, did you receive an automated reply?

If you received it, did you reply to it?

If you did, and didn't get any answer, put here your 8 digits number case.

 

About the refund, if you didn't use the account, and you paid less than 14 days ago, you can get a refund.

 

https://support.spotify.com/us/learn-more/faq/#!/article/refund-policy/?in=search

Normally you get billed on the same day of the month each month (sometimes +-1 depending on some factors). Are you definitely sure you where billed on the 24th? Check your receipts on your online profile:
https://www.spotify.com/account/overview/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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