Klarna payment problem - downgraded

[Jakomo67]

Hello,

I was downgraded to free two days ago. I send a message to the support but did not get an answer.

I payed for my subscription as always more than two weeks ago.

So what to do?

Jake

[Peter__]

@Jakomo67 - Have you been in touch with Klarna? Since they manage your Spotify subscription Spotify are likely to just tell you to contact them.

If you want someone from Spotify support to take a look, reply directly to the automated email you received when you opened your Spotify support case and that will bump your case over to an adviser.

[Jakomo67]

The support team is not answering. It's two days now.

Sure...I could contact Klarna but I didn't do anything wrong

and I have better things to do.

But I will do so in two days and I will charge Spotify with an

expense allowance for the time I wasted with it...

...and than I will leave Spotify and search for an alternative.

[Jakomo67]

For info:

Klarna confirmed that they received my money more than two weeks ago.

And they told me that they are not responsible.

Great service, Spotify!

And now? What to do?

Advocate...?!

Anyway...I'm gone...

[Peter__]

Could you post your 8-digit case number from when you got in touch with Spotify support? We can ask someone to check it out for you.

[Jakomo67]

01973022

Thanks, Peter!

[Peter__]

I've escalated that case for you now, hopefully someone will get back to you soon!

[Jakomo67]

Just a little update:

Spotify support told me that I have to contact Klarna. They aren't able to help me because Klarna cancelled my subscription!

And Klarna told me that they received my payment and that they aren't responsible. I have contact Spotify!

If it wouldn't affect me it really would be funny.