Login Issues through Facebook

[zktech15]

For the past week I have been trying to log in to Spotify but I can't.  It continues to say this email address is already in use.  I have used the contact form twice and received no answer, and also left a comment on the app page in Google Play...no response.  I've followed all suggestions such as changing my Facebook password and going under the Apps tab in Facebook-->Music-->Spotify and trying to log in from there all to no avail.  I had to create an account just to send this message.  I am a premium user and I'm kind of irritated because I'm paying for something that I cannot use.  I would really appreciate help with this.

[MichaelW]

Hi there,
Welcome at the Spotify Community!

When you sent an e-mail, did you reply to the automated confirmation mail? 

If not, please do that so an Spotify employee can get back to you as soon as possible.

[zktech15]

I just replied to that message.

[zktech15]

I have not received any notification since I replied.

[zktech15]

I received a case number from Spotify and it gives me a list of places to go like the community forum, support.spotify.com, and help topics.  I have already been to all of these places and tried all of the suggestions. What is the next step now?

[Peter__]

@zktech15 - If you don't hear anything back from them within 48 hours of replying to the automated email please post your 8-digit case number here and we can ask someone to check it out for you.