Lost my premium account

[Maver]

Hello,

Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in.

It said i must have a premium account.

The problem is i do have a premium account since a year, i still pay for it but i can't use it. Even on PC my premium account is missing. Can you help me? I wrote a email to support but nobody writes back 😞

[Joe]

Hi @Maver What does it show under Subscription Status on this page?

[Maver]

It says i got the premuim Account and have paid for it

[Joe]

I was hoping you would paste here. When does it say your subscription will be renewed. Do you pay through Sofort?

[Maver]

Sorry, my page is in german, so i thought it would be better to write it in english 😄

here is it in english^^

Subscription status

You have got an active subscription.You subscription will automatically change to Spotify Premium on 2014-03-13 and you will be charged 9,99 € unless you cancel recurrent payments.

Payment method

Your account at Sofort Dauerautfrag is used for payment.

[Joe]

Thank you for that and for the translation @Maver 🙂

If you get in touch with the payment team here, they'll be able to help. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[Maver · Accepted solution]

i found the solution 🙂

the support wrote back. It was a problem with SOFORT.

Thanks for Help