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Festival VIP
fibrofrogs
Posts: 11
Registered: ‎17-05-2013

My profile name is now all numbers

Hi,

I have been using spotify free with my facebook for over a year and now suddenly today my profile name that friends see is all numbers. It shows my facebook name when I login fine but when people look for me to follow me all they see is numbers instead of a name and the same if I click on my own profile all I see is numbers for a name under it as well. I read through the posts here and saw some others with issues discussing router issues but that is not the problem I am having. All ports needed are available to spotify.

thanks for any help.

Peter
Posts: 45,024
Kudos: 12,322
Solutions: 3,374
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: My profile name is now all numbers

Hey! Welcome to the community :) 

 

Would you be able to post a link to your profile? Just head to your own profile, right click on your photo/name and select Copy HTTP link.

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Festival VIP
fibrofrogs
Posts: 11
Registered: ‎17-05-2013

Re: My profile name is now all numbers

[ Edited ]

Here is the link hope this helps you help me ;)

129495959

 

I also just tried the reinstall spotify instructions from the help area as well for windows 7 and still same problem Infact when I reinstalled spotify and just restarted it my name was those numbers then after about a min it was my name but my profile is still a bunch of numbers sigh.

 

By the way all my friends can see for my name on spotify is those numbers now infact that is how I found out this was going on a friend went to share some new music and he couldnt find me and he figured out I was those numbers on his list :(

 

I can see my name and picture from the upper right corner but after that my profile is that number and that is all anyone who is looking for me sees :(

Moderator
Adam
Posts: 2,250
Registered: ‎07-12-2012

Re: My profile name is now all numbers

It's worth reinstalling Spotify for an issue like this as that'll often fix things. Does that change anything for you?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Festival VIP
fibrofrogs
Posts: 11
Registered: ‎17-05-2013

Re: My profile name is now all numbers

I did that if you read my post its says by the way I just tried the reinstall spotify instructions for windows 7. No it did not fix it if you continue to read here is quote from my above post please read:

 

"I also just tried the reinstall spotify instructions from the help area as well for windows 7 and still same problem Infact when I reinstalled spotify and just restarted it my name was those numbers then after about a min it was my name but my profile is still a bunch of numbers sigh"

Moderator
Adam
Posts: 2,250
Registered: ‎07-12-2012

Re: My profile name is now all numbers

My fault, sorry. Get in touch here and one of our support team will get back to you as soon as they can. If you get an automated response, reply back to it directly.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Community Legend
Stupify
Posts: 863
Registered: ‎10-03-2012

Re: My profile name is now all numbers

It's a Facebook connection problem on your side. I'm seeing your real name and image when I open your profile.

Festival VIP
fibrofrogs
Posts: 11
Registered: ‎17-05-2013

Re: My profile name is now all numbers

[ Edited ]

so if its facebook on my side how do i fix that? and why can you see my name and stuff but my friends cannot and those who are following me allready in spotify only see my number instead of name on their lists and when looking at my profile. Im desperate to fix this I really really love spotify I was just about to buy a subscription for myself this past week as it was my birthday but when this happened I figured id better hold off :( 

Peter
Posts: 45,024
Kudos: 12,322
Solutions: 3,374
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: My profile name is now all numbers


fibrofrogs wrote:

so if its facebook on my side how do i fix that? and why can you see my name and stuff but my friends cannot and those who are following me allready in spotify only see my number instead of name on their lists and when looking at my profile. Im desperate to fix this I really really love spotify I was just about to buy a subscription for myself this past week as it was my birthday but when this happened I figured id better hold off :( 


I would suggest you get in touch using the link Adam posted above if you haven't already done so ;) 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Festival VIP
fibrofrogs
Posts: 11
Registered: ‎17-05-2013

Re: My profile name is now all numbers

[ Edited ]

I did  that before I ever posted here I started this thread because the response was automated so I thought well maybe someone knows how to fix this while I am waiting :) Also Adam you said if it is auto reply to reply directly to it but the email address to reply to is noreply-support@spotify.com; would anyone ever see my messages to that?

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