Hi - When I open up Spotify on my laptop it says at the top "Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser: www.facebook.com." It says I'm in offline mode and I don't know how to get out of it.
I went on facebook to try to sort things out but it looks like my spotify is connected to facebook still and everything is fine - so I'm not sure what to do.
I would suggest you drop the Spotify team an email using the online contact form and they will be able to make sure your account is healthy from their end.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.