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BR
Concert Regular
BR
Posts: 4
Registered: ‎11-03-2012
Accepted Solution

Need to change E-mail address on my Spotify Account

I need to change my e-mail address that I used to set up my Spotify account as the e-mail address is no longer active.  When I try to change it within the Spotify account I can't as my password isn't recognized under my new e-mail address, which of course hasn't been set up yet.  Does anyone please have any suggestions on how to change?  I do have the password correct as it accepts my password under the outdated e-mail address.

Singer
jvanderb
Posts: 305
Registered: ‎16-02-2012

Re: Need to change E-mail address on my Spotify Account

Are you able to log into your Spotify account under your old information?  If you are able to, you should be able to update your address here:  https://www.spotify.com/account/profile/ .  If your Spotify account is linked to Facebook instead, you would need to log into Facebook and change your email address there.

BR
Concert Regular
BR
Posts: 4
Registered: ‎11-03-2012

Re: Need to change E-mail address on my Spotify Account

when I try to login to the link you provided, it won't accept my password at login.  When I try to login through Facebook I get to the edit profile screen and I'm able to change the e-mail address but then when I try to save the changes I get a 'Sorry, wrong password' message error.

I know that I have the correct password as I've been able to login under the old e-mail address.  I'm just unable to update the e-mail address.

Thanks so much for your help!! 

BR
Concert Regular
BR
Posts: 4
Registered: ‎11-03-2012

Re: Need to change E-mail address on my Spotify Account

hopefully my message made sense.  To explain further- when I click on the link you provided I can log in to Spotify as long as my old e-mail address is plugged in- in this case it accepts my password.  When I try to change the e-mail address it no longer accepts my password because I guess the password is not associated with my new address.  I'm very frustrated- seems like a chicken or the egg scenario.  

I know my password is correct, but it won't let me change the e-mail address with that correct password.  Am I missing a step somewhere?  Thanks again! 

Singer
jvanderb
Posts: 305
Registered: ‎16-02-2012

Re: Need to change E-mail address on my Spotify Account

Well that is certainly inconvenient.  I'm not sure the reason that you are unable to change your email address.  It might help to contact Spotify by filling out the contact form here:  https://www.spotify.com/about-us/contact/contact-spotify-support/?contact .  They should be able to change your email address for you since you are unable to do so.  Be sure to give them both the old and the new address, as well as any other info they might need to locate your account.  Hopefully they can get your account fixed up for you quickly!

BR
Concert Regular
BR
Posts: 4
Registered: ‎11-03-2012

Re: Need to change E-mail address on my Spotify Account

thanks again!  I sent them a note- hopefully they'll respond to my new e-mail address when replying.

I'm having other issues within Spotify and I think my outdated e-mail address could be the root of the problem (I also recently got a new computer).  Many tracks on playlists that I have recently created are not playing- these include both local files and tracks that are definitely on Spotify (I've checked with other people so I know that these tracks are available).  The tracks don't appear greyed out- they just won't play.  Other tracks do play as per normal.  I can't make heads or tails of it...

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Sam
Posts: 4,985
Registered: ‎19-01-2012
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Re: Need to change E-mail address on my Spotify Account

BR - I'm just popping an email to you now. Keep an eye on your inbox.
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Music Fan
Dzanga
Posts: 1
Registered: ‎09-01-2013

Re: Need to change E-mail address on my Spotify Account

I am also trying to change my email adress and it says to change it on facebook. I did that and still no change in email. looked at my spotify account and it still shows my previous email.

Music Fan
iMestie
Posts: 2
Registered: ‎10-02-2013

Re: Need to change E-mail address on my Spotify Account

Had the same issue...I sent an email through the Help form! Hope they'll answer on new address, as I can't receive emails on the fake Facebook address either!

Music Fan
liberty610
Posts: 1
Registered: ‎24-05-2013

Re: Need to change E-mail address on my Spotify Account

I too have updated my e-mail address on my facebook page that is associated to my spotify account, but the email in my spotify preferences isn't updating. It's still the old email address. Any ideas as to why?

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