New account - can't login!

[Uncle_Flappy]

I just created a new account and made it premium.  I can login to the web but cannot authenticate on the Spotify application - I get "the username or password is incorrect."

I can login from the web on both my Windows and MAC but cannot login to the spotify application from any device.  I tried changing my password but that didn't work either.

Any thoughts? 

[kbrooksc]

Hey there! Did you create your accout with facebook?

[Uncle_Flappy]

Nope.  Did not use Facebook.  Used my email address.

Update - I cannot login to the web player on my PC.  I can only login to account management.

[Antnydoom]

Im having the same exact problem, created a new account, did not connect to facebook. Signed up for premium and i can't login to the iphone app or the downloadable player. Browser player somehow works...and i can login to the site..

[kbrooksc]

Hmm... I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!

[Uncle_Flappy]

Well, that stinks.  I apprecaite the help but frustrating that my payment cleared and I can't use the product.   So much for setting up my daughter's iPod tonight.

I submitted the web form and replied to the "no reply" message.

Thanks again for your assistance.  Not trying to shoot the messenger.

- Flappy

[kbrooksc]

completely understand your frustration! Hoping you get a quick resolution!!

[Uncle_Flappy]

W00t!  Seems to be working now.  Perhaps it just took a while to process...

[kbrooksc]

That's great to hear! Sometimes the internet is weird like that!