26-03-2012 03:30 PM
I have also paid for premium, had unlimited before. Account on the web has changed to premium but in spotify still unlimited. Have logged in and out several times. Filled out a contact form no response so far..... I would say it's pretty serious when customers are unable to get what they have payed for, and don´t get any response from support. =(
26-03-2012 03:34 PM - edited 26-03-2012 03:35 PM
Hi Radio45 - Thanks for filling out our contact form.
A response is on its way to you now.
26-03-2012 07:19 PM
26-03-2012 09:50 PM - edited 26-03-2012 09:55 PM
my payment could not go through so when my service was suspended i got to the web site and payed with my new card now still i can not access my premium spotify.
26-03-2012 10:13 PM
Ive also payed for premium but still has unlimited. Been in contact with the support and they asked for screenshots showing unlimited and they got that to but they havent been in contact after that and that was the 24/3.
So whats going on?
27-03-2012 03:52 PM
i signed up to the 30 day premium trial, that expired, paid 9.99 on the 12th march. havent recieved anything other than the usual free service since then. in fact, i only got premium service for 3 days during the 30 day trial. id like a refund.