Help - Accounts and Subscriptions

[radio45]

Hi,

I have also paid for premium, had unlimited before. Account on the web has changed to premium but in spotify still unlimited. Have logged in and out several times. Filled out a contact form no response so far.....  I would say it's pretty serious when customers are unable to get what they have payed for, and don´t get any response from support. =(

[Meredith]

Hi Radio45 - Thanks for filling out our contact form.

A response is on its way to you now.

[radio45]

Thanks, works now.

[badacson]

I am also in the same case of radio45, what to do to solve this problem???

[Sam]

Badacson - I've just sent you an email. Let me know if it sorts it.

[challo0788]

my payment could  not go through so when my service was suspended i got to the web site and payed with my new card now still i can not access my premium spotify.

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toxico wrote:
me too.

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toxico wrote:
me too.

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[ClowneN]

Ive also payed for premium but still has unlimited. Been in contact with the support and they asked for screenshots showing unlimited and they got that to but they havent been in contact after that and that was the 24/3.

So whats going on?

[badacson]

works perfectly. Thanks

[David · Accepted solution]

ClowneN - Someone's just got back in touch with you! Check your inbox.

[mp]

i signed up to the 30 day premium trial, that expired, paid 9.99 on the 12th march. havent recieved anything other than the usual free service since then. in fact, i only got premium service for 3 days during the 30 day trial. id like a refund.