Premium account changed into free account

[user-removed]

Since the last spotify update my premium account is now a free account!! I have repeatedly tried to contact spotify support but to no avail!! This is getting very rediculous as I am a paying customer a should not have to wait so long for a response! My acount was debited on the 9th of this mounth for 9,99 euro's! It's time for sptotify support to take action on my problem!! Some help would be well appreciated!!

[Joe]

If you used this contact form you should have heard back within 48 hours. Did you receive an automated email directing you back to the community or help pages?

Are you a German Sofort user by any chance?

[user-removed]

I used this form several time !! And no I didnt get any e-mails at all directing back here! Well they debit my account once a month if thats what ya mean!!

[user-removed]

Ok I just got an e-mail directing me back here! Next step??

[Joe]

Reply to it! You should hear back tomorrow. If you don't post the 8-digit case number here and I'll chase it up.

[user-removed]

Here I am again!! Day 5 and still no response from from spotiy concerning my account!! What does it take to get proffesional service for a service that cost money!! If nothing happens soon then I will just direct my bank to cancel the debit from my account to spotify!! And yes I replied to the message! Actually Ive replied about five times!!

Good day!!

[Joe]

Can I have an 8 digit case number please so I can chase it up?

[user-removed]

What 8 digit case number?? Never seen or recieved one from spotify!! Ive sent about 5 request for help to Spotify! My problem is not being handled correctly as far as I am concerned!!

[Joe]

Sorry. You said "And yes I replied to the message! Actually Ive replied about five times!!" so I assumed you received an automated email from spotify which would have had an 8 digit case number. Is that not so?

[user-removed]

I'll say it again!! Never seen or recieved a case number from spotify!! And yes I replied to the response message from spotify!! Five times!!

[Joe]

There was no reference in the subject line?

[user-removed]

I need help with my spotify account!! Account changed from premium to free!!

[user-removed]

Nothing!!

[user-removed]

Hi,

Gvido replied to your case 1374493 on the 12th.  I have sent you a pm with what he said.

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@user-removed wrote:

I'll say it again!! Never seen or recieved a case number from spotify!! And yes I replied to the response message from spotify!! Five times!!

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[Joe]

OK. I'll flag this thread with the staff.

Thanks Calvin.

[user-removed]

Just got four emails from spotify!! No case number is in the reference line