Close
Reply
Music Fan
RobotYoga
Posts: 1
Registered: ‎25-12-2012

Premium account, commercials during free trial period?

Greetings,

 

I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard during the free month, I'd just as soon pay and get this ball rolling, sans commercials.


Thanks,

Tracy

Peter
Posts: 33,489
Kudos: 9,341
Solutions: 2,587
Registered: ‎03-07-2012

Re: Premium account, commercials during free trial period?

Hey! Welcome to the community :) 

 

You should not hear commercials when on the premium trial. 

Can you verify your trial is active by signing into your online overview

 

If it is, try logging out, restarting your device and then logging back into Spotify to see if it will force the client to pick up your subscription. 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Unavailable 28th March-1st April + 5th-19th April. If you require help during this time, please do not contact me directly.
Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Music Fan
MrBill7671
Posts: 1
Registered: ‎13-07-2012

Re: Premium account, commercials during free trial period?

I've been a member of spotifuggle a number of months. But what I don't know how to do is get off of offline and I can't access spotify from my phone. I think these are small problem but I need some help or I'll be force to go else where for my music. So whoever can help your advice is greatly appreciated.

Peter
Posts: 33,489
Kudos: 9,341
Solutions: 2,587
Registered: ‎03-07-2012

Re: Premium account, commercials during free trial period?


MrBill7671 wrote:

I've been a member of spotifuggle a number of months. But what I don't know how to do is get off of offline and I can't access spotify from my phone. I think these are small problem but I need some help or I'll be force to go else where for my music. So whoever can help your advice is greatly appreciated.


Hey! Welcome to the community :) 

 

Are you a premium subscriber?

Spotify premium is required to sync playlists to be available offline and to use Spotify on mobile devices. You can view your current subscription status from your online overview.

 

If you are a premium subscriber and your subscription is not being recognised, try logging out, fully restarting your device and then logging in again making sure you are using the correct sign in details. You should be able to sync playlists for offline use by clicking on the "Available Offline" slider normally at the top of the playlist (although in the mobile applications it can be elsewhere).

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Unavailable 28th March-1st April + 5th-19th April. If you require help during this time, please do not contact me directly.
Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Announcements
Win free Premium
We're fans of music around here. And amazing animated GIFs.
So, for our next competition we're combining the two.

Join our new contest here.


Want to be a Rock Star?
Read about our Rock Star Program.
If you'd like to join, please make sure you read the attached pdf file and fill out this form:
Please log in (or register) to see the link.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.