Premium is not working on phone

[Bobbie]

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

[meahtenoha]

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@Hammeh wrote:

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

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[JackieGregory]

Hello,

Earlier today I believe I signed up for the premium edition.  However I am having trouble as it is telling me I haven't signed up.  I followed other posts which recommended logging out and logging back in.  That has not fixed the problem.  Can anyone help with this.....

[Peter__]

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@JackieGregory wrote:

Hello,

Earlier today I believe I signed up for the premium edition.  However I am having trouble as it is telling me I haven't signed up.  I followed other posts which recommended logging out and logging back in.  That has not fixed the problem.  Can anyone help with this.....

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Hey! Welcome to the community 🙂 

Can you double check your subscription is definitely active by looking at your subscription status on your online overview?

Peter

[Jbenzinger23]

I just put my information in for the premium account. I got it specifically for this long car ride I am about to embark on, but it says on my phone that I have to have premium. So, I click to get premium and it takes me to a page that clarifies that I do in fact have premium. I am using my correct user nam, not my email, and I have tried relogging in. Any help?

[Peter__]

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@Jbenzinger23 wrote:

I just put my information in for the premium account. I got it specifically for this long car ride I am about to embark on, but it says on my phone that I have to have premium. So, I click to get premium and it takes me to a page that clarifies that I do in fact have premium. I am using my correct user nam, not my email, and I have tried relogging in. Any help?

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Hey! Welcome to the community 🙂

Sorry if its a bit late for your journey, but if you are still having issues I would suggest you have a read at and try the steps outlined in this post.

Peter

[shaina8renae]

i just purchased premium on my desktop. it still says i need premium on my phone app. tried logging out and in even reinstalling app.

[Peter__]

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@shaina8renae wrote:

i just purchased premium on my desktop. it still says i need premium on my phone app. tried logging out and in even reinstalling app.

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[aequitas147]

I just downloaded the Spotify App on my Galaxy S3 and logged in through my spotify account that I just bought premium for, but when I go to play music on my phone it says I need premium to play it. I checked my account and you already charged me $9.99. and I'm logged in on my phone as my spotify account too.

[Peter__]

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@aequitas147 wrote:

I just downloaded the Spotify App on my Galaxy S3 and logged in through my spotify account that I just bought premium for, but when I go to play music on my phone it says I need premium to play it. I checked my account and you already charged me $9.99. and I'm logged in on my phone as my spotify account too.

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(Copied from right above your post)

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[carleewilliams]

Hi spotify is not working on my android and I did just purchase the premium. I restarted my phone, redownloaded the app, updated the app, tried to sign in with everything.

[CynthiaR053]

I just subscribed to spotify premium and then downloaded the app on my phone. But everytime I click on a song it tells me I don't have spotify premium and that I need to get it.

[Peter__]

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@CynthiaR053 wrote:

I just subscribed to spotify premium and then downloaded the app on my phone. But everytime I click on a song it tells me I don't have spotify premium and that I need to get it.

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[Irial]

I upgraded to premium and it wasn't working on my phone. After trying to log in with details instead of facebook I realized I didn't have a spotify only password so I went through that process and tried to log in again. My phone still won't run the premium. How can I fix this?

[Sam]

Irial - If you log in with your Facebook details, you'll be able to access your Premium.

[efernandezechev]

Hello,

I changed my phone and when restoring my spotify app it says I have 48h to test it

I have a premium account. Why is this happening? What should I do?

[darude]

I just got premium today and it wont listen to any of my music

[Trip17]

I just got spotify premium and I can not access it on my phone. 

[Peter__]

Hey guys! Welcome to the community 🙂

If you are having issues getting premium recognised on your devices, I would suggest you have a read at and try the steps outlined in this post.

Peter

[DirtyLegThompso]

I'm having this problem now. I tried logging in with my email and my facebook.

[gmansa80]

I have the same problem and I am logged in with my login details and not my e-mail address. Is there any other reason why my premium account doesn't work on my phone? Thanks in advance for your reply!