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Music Lover
Bobbie
Posts: 2
Registered: ‎14-04-2012
Accepted Solution

Premium is not working on phone

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

Community Manager
Meredith
Posts: 4,688
Registered: ‎20-01-2012

Re: Premium is not working on phone

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Music Lover
Bobbie
Posts: 2
Registered: ‎14-04-2012

Re: Premium is not working on phone

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

Music Lover
hellochica
Posts: 2
Registered: ‎16-04-2012

Re: Premium is not working on phone

Premium stopped working on my phone. And I can play music on my laptop but the social functions don't work!

Moderator
Moderator
Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Premium is not working on phone

Hellochica - Your Premium subscription seems to be running ok. Can you make sure you log in with the username 'hellochica' and your Spotify password. Is it still an issue?
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Music Lover
Y-uchi
Posts: 1
Registered: ‎02-06-2012

Re: Premium is not working on phone

I have the same problem. I upgraded to premium and received email confirmation, but this isn't reflected on spotify. I've tried logging out and back in, using my Facebook details. I've also tried deleting and reinstalling the app.
Moderator
Moderator
Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Premium is not working on phone

Y-uchi - It looks like you've upgraded to Spotify Unlimited, not Premium. Was this intentional?

We won't be able to sort any payment problems over the forum though, I'm afraid. It's best of you contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.
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Gig Goer
tant_julia
Posts: 3
Registered: ‎04-06-2012

Re: Premium is not working on phone

Hi,

My Premium account is not accessible on my iPhone nor on the PC. I can login with the Facebook account but this is not connected to my Premium for some reason.

 

 

Moderator
Moderator
Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Premium is not working on phone

Tant_julia - Not to worry, just log in with the username 'juliajernberg' and your Spotify password. You should then access your Premium.
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Check out how we're doing over @SpotifyStatus

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Gig Goer
tant_julia
Posts: 3
Registered: ‎04-06-2012

Re: Premium is not working on phone

Thanks for the quick reply, unfortunately this is not working on any device.

 

Tried to retrive a new password but have not recieved any.

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