Someone has hacked my account

[Lucem21]

Somebody has hacked my spotify account and changed my email address to their own and changed my password. I can't change the password back because it keeps asking me for current password (i do not know this because the hacker set it) and sending a password reset email doesn't work as it goes to this hackers email, not my own. I've already filled out a support form for Spotify twice now and had no response!! The hacker keeps deleting all my playlists so I have had to cancel my subscription, can you please please help me to get my password reset so I can continue using my account!

[Robbie]

Hey,

We'll make sure this gets looked into for you. Thanks for your patience and please keep an eye on your inbox soon.

[Lucem21]

I have still received no email 😞

[Peter__]

Could you let us know the 8-digit case number from when you got in touch? It is in the subject line of the automated confirmation email.

[Lucem21]

01463565 was the second case number I got, 01446927 was the first.

[Peter__]

Will get those chased up for you now.

[Richard]

Don't worry, you'll hear from us soon.

[tompeters1]

Hi, I have this problem too.  The case #'s are 01551248 and 01551257.  This person has shocking taste in music and is destoying my carefully curated playlists.  Please help!

[Peter__]

@tompeters1 - Can you still access the account with your password?

[tompeters1]

Hi, thanks for the reply.  No I can't.  No access at all now!

[Peter__]

If you haven't already done so, can you reply directly to one of the automated emails with the case number in it. That will bump your case in the system. 😉

[tompeters1 · Accepted solution]

Thanks Peter just done that!

[helpivebeenhack]

I have the same issue. Case #01634368. Please change my email back to the original gmail.com account so I can change my password. Some hacker change my Spotify account email to a fake grr.la disposible email account. I reported this a week ago and no one has fixed this yet!! Help!!!

[Peter__]

@helpivebeenhack - If you haven't already done so, reply directly to the automated email you get when you open a support case and that will push it over to an advisor for you.

[mullett100]

I getting really deperate now, Someone has changed my email address on my account and taken over my premium spotify account. I have got a standard reply from the support form and I have re sent my message to that reply. I am really worried and just want it sorted. HELP anyone.