Sonos 6 month free premium hasn't activated

[whereistoby]

I followed all the steps and confimation screen said my account (whereistoby) has been upgraded. however i'm still a free user. i've done all the steps suggested - logged out, reinstalled. 

Please help, i wanted to get this sorted before i go away tomorrow so i can have offline playlists! 

If you need sonos ID let me know

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[tobyharis]

Hi, thanks for quick reply. yes your right, it linked to my facebook account rather than my exiting Spotify account. i 100% asked for it to be connected with my spotify account, i never gave my Facebook info although my computer would have been logged in already. Is there anywhere to swap it over as all my playlists are on my other account!

[Jamie]

Hi Toby,

As @Peter__ mentioned above, you'll need to get in touch using our online form where one of our advisors will be happy to help fix this for you. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.