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Roadie
rich01
Posts: 14
Registered: ‎20-07-2012

Sound quality?

I read that 99% of all material is encoded in 320kpbs. But why is the sound quality of a lot of songs so terrible? Just one example: Emeli Sandé – My Kind of Love

It sounds destroyed, especially after 45s! Where do they get their material from before they encode it? What is going on here?

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Sound quality?

Hey!

I've just taken a listen to that track, and it seems to be fine to us. Are you playing this on a Windows computer? If so, head over to the Preferences menu and ensure that "Enable Hardware Acceleration" is turned off. If you are on Premium, make sure that "High Quality Streaming" is turned on to get the full 320kbps (or q9, to be more precise) streaming quality.
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Spotify
Roadie
rich01
Posts: 14
Registered: ‎20-07-2012

Re: Sound quality?

Thanks for listening. But how can it be "Hardware Acceleration" if other music plays completeley fine. I turned it off, restarted Spotify, but of course there was no difference. Also I have Premium and enabled high quality a long time ago. So that is not the problem. I listened to the same track on my Android, and it is the same problem as on my desktop (and I also chose high/extreme quality there).

So...I am sorry but I find it hard to believe that you can't hear that crackling noise. I'm really not that demanding because other songs play fine for my ears. Can I ask how you listen to the music? With headphones? The problems I hear in other songs are either crackling noises, clipping or overcompression. And the latter has nothing to do with the encoding process. Therefore my question: Where do you get the music from before you encode it? I am not trying to be too clever or too demanding, it just find the quality so annoying that I have to turn it off or listen to another album. And that is a bit disappointing for me as a paying customer.

Moderator
Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Sound quality?

Rich01 - I've just had a listen, and I can hear some crackling. I've just sent this off to the content department, who'll then contact the label.

The music is originally passed onto us direct from the label for us to upload. It's in the lossless Ogg Vorbis format, so the quality doesn't change throughout the encoding process. If there's an issue with the a song, there would have been an issue with the original file. We just need to request a new one.
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Roadie
rich01
Posts: 14
Registered: ‎20-07-2012

Re: Sound quality?

Thank you very much. So the problem is the original file from the label. I hope they have a good look at how they process their material and what they send to you in the future. Or maybe they just want us to buy the CD to have "ultimate" quality? ;-)

Anyway, thanks again for your time.

Community Legend
SteveBrammer
Posts: 466
Registered: ‎06-02-2012

Re: Sound quality?

Sam,

 

Sorry to be a pedant, but Ogg Vorbis is not a lossless format. I think what you mean is that the labels send you tracks in a lossless format like FLAC and you then re-encode it to Ogg Vorbis at several different quality levels.

 

I thought I better clear that up before the real audiofile nutjobs turn up and start spouting pages worth of scientific formulae just to prove a point ;-)

Moderator
Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Sound quality?

Thank you, Steve. Apologies.
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Garage Band
Kelv76
Posts: 21
Registered: ‎15-11-2012

Re: Sound quality?

What sound quality am I getting as an unlimted subscirber?  It is noticeably poorer than the music I download. Most of my music is Flac, VO or 320

 

I'd personally expect to be getting a lossless sound quality from a music service that I'm subscribing too. 

 

Community Legend
Stupify
Posts: 863
Registered: ‎10-03-2012

Re: Sound quality?

You need Premium to get 320kbps sound. Free and Unlimited get 160kbps.

Garage Band
pcoventry76
Posts: 95
Registered: ‎04-05-2012

Re: Sound quality?

Yes that song is horrible to listen to - luckily i dont care much for the artist either!

 

My problem is that songs I have keep getting changed and I know that's not your fault but most have been ruinied by being " remastered"

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