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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Spotify Contact Information

Hi,

I need billing support phone number for Spotify. I'm not interested in contact forms. I want a phone number.

Peter
Posts: 46,465
Kudos: 12,769
Solutions: 3,489
Registered: ‎03-07-2012

Re: Spotify Contact Information


ShannonTyler89 wrote:

Hi,

I need billing support phone number for Spotify. I'm not interested in contact forms. I want a phone number.


Spotify don't do telephone support at all. The online contact form is the only way to get in touch. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

That won't do. I need a customer support phone number for Spotify.

Peter
Posts: 46,465
Kudos: 12,769
Solutions: 3,489
Registered: ‎03-07-2012

Re: Spotify Contact Information


ShannonTyler89 wrote:

That won't do. I need a customer support phone number for Spotify.


Well, after more than 16,000 posts on this community, you will be the first person ever if you find/get one I'm afraid. 

You can also write to Spotify using good old fashioned snail mail, addresses are here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

Oh, Spotify is unashamedly ignoring the desires of its customers for a customer support line. I get it.

Again, to whoever actually works for Spotify: I need a Spotify customer support phone number..

Moderator
Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Spotify Contact Information

ShannonTyler89 - We can't offer phone support at the moment, I'm afraid. However, if you contact us through the contact form, like Peter mentions, we'll get back to you as soon as we can.

 

Once you do get in touch, just leave your case number here. We'll chase it up.

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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

Why exactly can you not offer phone support? The company is worth a few billion dollars, you can easily afford it. And your customers want it, they've made that clear for awhile now.

Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

So far, it's been 18 hours. That's not acceptable. This is the support we pay for in our subscriptions?

Peter
Posts: 46,465
Kudos: 12,769
Solutions: 3,489
Registered: ‎03-07-2012

Re: Spotify Contact Information

Have you got a case number that we can request be chased up like Sam suggested above? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Joe
Posts: 14,315
Registered: ‎06-04-2013

Re: Spotify Contact Information

What part of "can't offer phone support" did you not understand? Send a contact form, post the case number here and move on. Otherwise keep banging your head against that brick wall and get nowhere fast.

Joe
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