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ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Spotify Contact Information

Hi,

I need billing support phone number for Spotify. I'm not interested in contact forms. I want a phone number.

Peter
Posts: 33,489
Kudos: 9,335
Solutions: 2,587
Registered: ‎03-07-2012

Re: Spotify Contact Information


ShannonTyler89 wrote:

Hi,

I need billing support phone number for Spotify. I'm not interested in contact forms. I want a phone number.


Spotify don't do telephone support at all. The online contact form is the only way to get in touch. 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Unavailable 28th March-1st April + 5th-19th April. If you require help during this time, please do not contact me directly.
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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

That won't do. I need a customer support phone number for Spotify.

Peter
Posts: 33,489
Kudos: 9,335
Solutions: 2,587
Registered: ‎03-07-2012

Re: Spotify Contact Information


ShannonTyler89 wrote:

That won't do. I need a customer support phone number for Spotify.


Well, after more than 16,000 posts on this community, you will be the first person ever if you find/get one I'm afraid. 

You can also write to Spotify using good old fashioned snail mail, addresses are here.

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Unavailable 28th March-1st April + 5th-19th April. If you require help during this time, please do not contact me directly.
Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

Oh, Spotify is unashamedly ignoring the desires of its customers for a customer support line. I get it.

Again, to whoever actually works for Spotify: I need a Spotify customer support phone number..

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Moderator
Sam
Posts: 4,984
Registered: ‎19-01-2012

Re: Spotify Contact Information

ShannonTyler89 - We can't offer phone support at the moment, I'm afraid. However, if you contact us through the contact form, like Peter mentions, we'll get back to you as soon as we can.

 

Once you do get in touch, just leave your case number here. We'll chase it up.

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Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

Why exactly can you not offer phone support? The company is worth a few billion dollars, you can easily afford it. And your customers want it, they've made that clear for awhile now.

Festival VIP
ShannonTyler89
Posts: 11
Registered: ‎22-07-2012

Re: Spotify Contact Information

So far, it's been 18 hours. That's not acceptable. This is the support we pay for in our subscriptions?

Peter
Posts: 33,489
Kudos: 9,335
Solutions: 2,587
Registered: ‎03-07-2012

Re: Spotify Contact Information

Have you got a case number that we can request be chased up like Sam suggested above? 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Unavailable 28th March-1st April + 5th-19th April. If you require help during this time, please do not contact me directly.
Spotify Last.FM Community PM Twitter spoti.fi/meetpeter


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jwylot
Posts: 10,242
Registered: ‎06-04-2013

Re: Spotify Contact Information

What part of "can't offer phone support" did you not understand? Send a contact form, post the case number here and move on. Otherwise keep banging your head against that brick wall and get nowhere fast.

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