Spotify Not Working on my Desktop but fine on my Mobile

[qprduncan]

Hello,

Can anyone help?

After some recent payment issues i agreed to make my payment on my next pay day which was agreed and my premium account kept in place - everything has been working fine on my phone app and ive been listening to music with no worries - i have today attempted to use my desktop for the first time in a while and everything loads fine but nothing with play just remains stuck at 0.00 - had a couple error messages about payments but having checked my account everything seems fine then advised that maybe i hadnt logged out of my phone app - so i did that completely shut down my phone and still nothing

Please Help,

Duncan

[becster19]

I have gone through and deleted the cache but it still wont open.

[Peter__]

Would you be able to grab a screenshot of the error message you are getting? 

Peter

[Ddazzle1]

My spotify is not working on my desktop??? What do i need to do to make it work again. 

[Ddazzle1]

Help me fix my spotify it does not work...,

[Peter__]

@Ddazzle1 - When you say doesn't work, what do you mean exactly? Does it start? Are you getting any error messages?