Spotify Premium activation 'Error: Oops! Something went wrong, please try again.'

[Bilzard]

Hello,

I've tried to activate a 1 month Spotify Premium code, but I get an error after pressing the button. 

My error: 'Oops! Something went wrong, please try again.'

The link I use to redeem my code: https://www.spotify.com/nl/redeem/prepaid/

How can I fix this?

Greetings.

EDIT: Used different browsers (Safari and Chrome)

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Did you try to redeem via your desktop, or via an mobile device/tablet?

Otherwise, you may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Bilzard]

I used my desktop to try to activate my code.

EDIT: Got another error now (Also another page to redeem my code apparently):

Country mismatch, Spotify Premium codes can only be redeemed by recipients in the same country as the country you bought the e-card in.

[MichaelW]

In that case, where/how did you get that premium code?

[Bilzard]

I bought it online at G2A.com

[MichaelW]

I see they have different cards. Which one did you buy? And which country do you live in?

[Bilzard]

I am from The Netherlands and I bought this one: Spotify Premium 1 Month Subscription Card GLOBAL

[MichaelW]

Aha, een Hollander 😉

I don't know how G2A/reseller gets the premium codes, so it's hard to say if it's 'global' or country-based. 

Have you already tried to redeem it via https://spotify.com/redeem/ ?

[Bilzard]

^^,

When I try to redeem it there I get the error: Oops! Something went wrong, please try again.

[MichaelW]

Hmm, that message doesn't say alot indeed. 

Any other device, like your mobile phone to try it on?

[Bilzard]

I've tried it on an iPhone, iPad and my PC. Same result on every device.

[MichaelW]

Then I would suggest you to get in touch with the Spotify team so they can check what's going wrong.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Have a nice day, the sun is already shining in Limburg 🙂

[Bilzard]

I've send a tweet to SpotifyCares, but no response yet.

I will try to send another tweet with a link to this forum.

Thanks for trying to find a solution Michael! 🙂

[Peter__]

@Bilzard - If you don't hear anything back within 48 hours give us a shout here. 😉

[janvonb]

Hello i'am Jan from Germany, i had the same Problem.I had send a message at Spotify and had no answer now. I have the Problem at the Payment with Klarna. Someone had an Answer ? 🙂

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Jan, did you reply to the automated confirmation email?  (Even when it says no-reply)

[janvonb]

no didn't

[MichaelW]

Then I would suggest you to reply to that automated confirmation e-mail (even when it says no-reply), so an Spotify agent will get back to you as soon as possible.

[Peter__]

@janvonb - In that case open a new case here using a working email address:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.