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Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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Hey Peter, my username is potetgull0.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Ok I have tried that now. If I choose "log in with facebook" it's logging in to my facebook but I don't have premium and no playlists at all. If I log in with Potetgull0 and choose connect to facebook I get a new browserwindow(in mozilla/chrome) with the text OK. But it's still the wrong name in the corner 😞
Hey @BCAA and welcome to the community!
I suggest reaching out to the official support team by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/. They can fix it and unlink your friends account etc. It also seems your account has now been duplicated by accident so I really recommend to contact customer service.
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Hi,
I have this exact same problem.
I have a standalone spotify account with username enjoycarlo.
I have tried unlinking and relinking my FB account and even tried uninstalling and installing the app but still my friends name is still showing.
There is no problem with the linking and unlinking, the problem is regardless of what i do, even if dont have a facebook account linked, the name on top is not changing or not being removed which is not my facebook account.
Hey @enjoycarlo ,
well then you should use the contact form mentioned above as well.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
@Peter - That is correct.
Actually, regardless of me, having NO facebook account or linking the correct one, the name on the desktop and the android app still shows a different name (Jack James de Cruz) which is not mine.
If you click on the name, it will pullup a bigger picture with the correct name, either the username or the fb account linked. However, at a larger view or glance of the desktop and the android app, it shows a different name as what the poster of this thread is also explaining. In my case, despite Jack James de Cruz not being linked to my account, his name still shows on the top right side of the desktop app and at the bottom of the android app.
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