Spotify stopped recognising premium NEED HELP ASAP

[Wave11111]

Hey everyone I need help withy spotify, it has forgotten that I have premium and tells me I have the free service. I deffinately do have premium. I am getting annoyed as it appears the support request form will not receive a personal reply even though they say they will personally respond. I am annoyed that I pay monthly for a service and they haven't provided any form of customer service to help with this issue. If anyone can help me resolve this that would e fantastic!

[FK13]

Hey,

Unfortunately I have the same problem and customer service is not helpfull, since I don't even get any response except for an automatic email.

Is there anyone who knows how to solve this problem?

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Wave11111 · Accepted solution]

I know what the issue was, was a payment issue, it's resolved 🙂