Spotify will not update to premium

[Cwad5]

Paid three times for spotify premium, spotiify on my iphone continues to say spotify free, on spotify.com says premium intill 201411.. Already signed in and out several times. Deleted and redownloaded app Please helpp

[chaz995]

I have same issue

[jeremygoh]

Hey @chaz995 @Cwad5 Welcome to the Spotify Community!

As this is due to an account issue, I would advice you to contact a Spotify Advisor through the link below, and if you receive an automated reply, just reply back to that email (its for spam prevention purposes) and you should get a reply within max 1 to 2 business days.
https://www.spotify.com/about-us/contact/contact-spotify-support/

I'll also move this thread to the Accounts forum so that this gets better visibility there.

[meahtenoha]

@Cwad5 & @chaz995 Are either of you having any trouble today? If so please let us know!