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Sprint Framily 6 mos Free error

Sprint Framily 6 mos Free error

I got sprint at the end of June and downloaded spotify basic. I was not aware of the free premium for 6months with my sprint account. I tried to activate the 6 mos free but the sprint website indicated I was already subscribed. However I only have basic. I then called sprint and they gave me an activation code and told me to go to www.spotify.com/sprint and enter the code. I did this and the Web page said that the page I was trying to access was invalid. Where do I enter the code to get the 6 mos free? Is this related to the sprint Framily plan ending?
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1 Reply

Hey! Welcome to the community 🙂

If you could get in touch with the customer services team directly using the online contact form they will be able to lend a hand getting you up and running. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

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