Student Discount

[Cathy-907]

I signed up and was approved for the Student discount at $4.99 a month, I'm still being charge for the Premium Plan full price of $9.99.   How can I get this corrected?

[Peter__]

I would suggest that you get in touch with Spotify support directly as they should be able to get you up and running with your discount. There are several ways to get in touch!

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.